TIKS FESTIVAL

The expressions and terms used in these General Terms and Conditions shall have the meanings attributed to them below:

Refers to the right of admission to an Event organised by the Organiser on the Site.

Refers to the personal account created on the Site when a Ticket is purchased.

means the individual event or events promoted on the Tiks Asia Site for which tickets are available.

Designates Fufu Company Ltd 2/F, 12 MAU PING SAN TSUEN, SAI KUNG 123 Hong Kong

Designate the company Tiks Asia Ltd registered with the Hong Kong Companies Registry under number 76220272, whose registered office is located at 2/F, 12 MAU PING SAN TSUEN, SAI KUNG HONG KONG

Refers to the ticketing platform operated by Tiks Asia

Designates the website https://www.shifumiz.com/ and all related services, in particular the Platform.

means any legal entity or individual purchasing Tickets on the Site to participate in an Event

Tiks Asia is a digital ticketing Plateform that allows the Organiser to promote and sell Tickets for its Events. At no time do we purchase Billets, set the price of Billets or determine the conditions of sale for each Event, this is the responsibility of the Organiser.

We simply collect the money from the Tickets on behalf of the Promoter and provide the Promoter with the details of your booking, as well as the revenue from the Tickets.  Tiks Asia will charge you a booking fee for this service.  Ownership of Tickets and the right to grant entry to the Event remains with the Event's Organiser and is not transferred to Tiks Asia at any time.

These General Conditions apply to the exclusion of all other conditions. They are accessible at all times on the Site and will prevail, where applicable, over any other version or any other contradictory document. You declare that: 

	•	Have read and accepted these Terms and Conditions before registering for the Event. 

	•	Have full legal capacity to enter into commitments under these General Terms and Conditions.

	•	Be of legal age and not under any form of protection or guardianship. 

Client selects the Event they wish to order directly on the page reserved for them when browsing the Site. They must then create a Personal account on Site and consequently undertake to : 

	•	Provide true, accurate, current and complete information as requested in the Site registration form;

	•	 Maintain and promptly update registration data so that it remains true, accurate, up-to-date and complete.

Any order placed on the Site by the Client constitutes the formation of a contract concluded remotely between the Client and Tiks Asia.

The information provided by the Client when placing the order is binding. Tiks Asia or the Organiser may in no way be held liable if an error in placing the order prevents the Client from taking part in the Event.

The Client is informed that the Organiser may modify, add, withdraw or replace the artists, prizes, date, venue, capacity, age restrictions and timetables of the Event without prejudice to the latter.

The sale of Tickets will only be considered definitive once Tiks Asia has sent the Client confirmation of acceptance of the order by e-mail and once the Client has received the full price. 

Once the order has been validated, the Customer may modify the information entered to access the Event on his Personnal account. 

In particular, he/she may change the rname/first name of the person mentioned on the Ticket in the event of sale or transfer (whether free of charge or in return for payment). 

In this case, a service charge may be applied by the Organizer or Tiks Asia, and the Customer must take this into account before making any changes

Given the nature of the Event, no cancellation of the order by the Client will be possible once it has been confirmed by Tiks Asia and following the wishes of the Organiser, subject to the provisions of Article 4.

Tiks Asia reserves the right to cancel or refuse any order from a Client with whom there is a dispute relating to the payment of a previous order on the Site. 

Payment for the order can be made as follows when the order is placed: 

The Client is hereby informed that the undertaking to pay given by bank card is irrevocable. 

By providing his/her bank details when placing an order, the Client authorises Tiks Asia to debit his/her card for the amount relating to the price indicated. The Client confirms that he/she is the legal holder of the card to be debited and that he/she is legally entitled to use it. 

Payments are made via an independent payment service provider that uses the TLS (Transport Layer Security) protocol. 

Tiks Asia cannot be held responsible in the event of fraudulent use by third parties of the means of payment used. The independent payment provider assumes full responsibility for the security of its system. 

Tiks Asia reserves the right to suspend or cancel access to the Event in the event of non-compliance with the above payment conditions. Under no circumstances may the Client request any compensation or reimbursement in this respect. 

Payments made by the Client will not be considered final until Tiks Asia has received the sums due.

Tickets are supplied at the prices in force on the Site when the order is placed. Prices are inclusive of all taxes. The prices take into account any discounts granted by the Organiser.

These prices are firm and non-revisable during their period of validity, as indicated on the Site, the Organiser, via Tiks Asia, reserving the right, outside this period of validity, to modify them at any time. 

This refund policy is established by the Organiser, who remains solely responsible to the Client. Tiks Asia acts only as an intermediary. 

The Organiser agrees to refund the Client acknowledges if an Event is cancelled or does not take place. The amount refunded will be the total price of the Ticket less the cost of processing the refund. Booking fees paid at the time of purchase will not be refundable.

If the Client requests a total or partial refund, the Client must contact the Organiser, who will examine the situation on a case-by-case basis. The decision whether or not to refund all or part of the price of the Ticket will be taken at the sole discretion of the Organiser of the Event.

Refunds can only be made by the same method of payment used for the original purchase. If the Tickets have been transferred, the new holder of the Tickets must contact the original purchaser of the Tickets to obtain a refund if the transfer was made following a sale.

Access to the Event is subject to the terms and conditions determined solely by the Organiser. Tickets are issued subject to the rules and regulations of the Event, as published by the Organiser and the venue.  Full details are available on request from the Organiser. The Client, and more generally all other Ticket holders, must comply with all laws, safety announcements and regulations of the venue.

The Customer is informed that in the event of exchange or resale of the Ticket, the Customer must make the necessary modifications on his Personal account under his sole responsibility. The Organizer and/or Tiks Asia cannot be held liable if the Customer fails to comply with these obligations. 

Furthermore, the printing of multiple Tickets with different personal information is strictly forbidden. A single Ticket gives access to the Event for one person only. In such a case, the Organizer reserves the right to refuse access to the Customer without prejudice to the latter.

To access the Event, the Client must present : 

	•	His printed or dematerialised Ticket. 

All minors must be accompanied by an adult who will be solely responsible for them.

Furthermore, the Client undertakes not to bring to the Event : 

	•	Illegal, dangerous or prohibited products; 

	•	Professional recording equipment without the express written authorisation of the Organiser. 

In the event of failure to comply with the obligations described above, the Organiser may refuse entry or expel the Client in the event of anti-social behaviour, or any other activity deemed inappropriate, without prejudice to the Client.

Tiks Asia may, at its sole discretion may cut off the Client’s access to his Personal account and /or prohibit access to the Site at any time, for any reason whatsoever and in particular in case of lack, failure to pay on time any sum due, or if Tiks Asia considers that the Client has violated or acted in a manner incompatible with these Terms and Conditions against the letter or spirit of them.

All texts, comments, works, illustrations, images and photographs, videos, brands and databases reproduced and integrated on the Site are the exclusive property of Tiks Asia or the Organiser and are protected by international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

These privacy policies govern the collection and processing by Tiks Asia Ltd registered with the Hong Kong Companies Registry under number 76220272, whose registered office is located at 2/F, 12 MAU PING SAN TSUEN, SAI KUNG HONG KONG (hereinafter the "Provider") of personal data (hereinafter the "Personal Data") of users (hereinafter the "User") of the website https://www.shifumiz.com/ (hereinafter the "Site") when purchasing a ticket to attend an event organised by Fufu Company Ltd 2/F, 12 MAU PING SAN TSUEN, SAI KUNG 123 Hong Kong ("the Organiser").

They apply to all use by the User of the Site and its various services, including in particular browsing the Site, placing orders and making contact.

These Privacy Policies supplement the provisions applicable to the relationship between the Provider, the Organiser and the User, and must therefore be read in conjunction with the other applicable conditions accessible from the Site. 

The Provider and the Organiser are the data processors (hereinafter referred to as "Data Controller "). In this capacity, the Data Controller undertakes to comply with the provisions of the Personal Data (Privacy) Ordinance, Chapter 486 of the Law of the Hong Kong Special Administrative Region (hereinafter "PDPO").

If you have any questions about the management and use of your Personal Data, please contact the Data Controller: 

To the following email address info@tiks.live ;

TIKS ASIA LTD 2/F, 12 MAU PING SAN TSUEN, SAI KUNG HONG KONG 

Fufu Company Ltd 2/F, 12 MAU PING SAN TSUEN, SAI KUNG 123 Hong Kong

The User is informed, however, that in certain cases and by way of exception, he/she will not be able to exercise his/her right to erasure and portability of data. Requests must be accompanied by a copy of a valid identity document.

ARTICLE 2 - COLLECTION AND PROCESSING OF PERSONAL DATA 

The Personal Data communicated by the User to the Data Controller is subject to computer processing and is kept and used by the Data Controller for the purposes described in the aforementioned article and concerns :

Identification data (surname, first name, e-mail address, telephone number, postal address);

Connection data and cookies (IP addresses, connection logs) ;

Registering and managing subscriptions to organised events and providing the corresponding services;

Communication with Users in order to respond to their requests and enquiries;

Sending the User newsletters, information messages and promotional offers.

In particular, the Data Controller may collect personal data: 

When the User registers and creates a personal account on the Site ;

During exchanges with the Data Controller or its teams via the Site or by telephone ;

Furthermore, when the User visits the Site, browsing data may be collected and processed by the Data Controller or by any service provider of its choice for statistical purposes, in order to improve the use of the Site, and in particular to measure the number of pages viewed, the number of visits and the User's browsing path on the Site.

Some of the processing carried out by the Data Controller in accordance with the purposes set out above is necessary to enable it to :

Fulfil its contractual obligations to certain Users;

To meet certain legitimate interests relating in particular to its management.

In all other cases, the processing carried out by the Data Controller is possible insofar as the User has expressly consented to it.

The Data Controller shall take all appropriate technical and organisational measures to ensure the security of the User's Personal Data, in particular against the loss, alteration, distribution or unlawful use of such data.

The Data Controller shall ensure that such measures are put in place for all operations carried out in the context of processing, and in particular during the collection of Personal Data, its storage and hosting.

In this respect, the Data Controller also ensures that any third parties it may call upon comply with this requirement to protect the User's Personal Data by implementing appropriate measures. The technical and organisational measures put in place may include the use of secure registration forms, encryption of certain data (such as bank details), and restricted access to Personal Data.

The User's Personal Data may be communicated to third-party subcontractors of the Data Controller to ensure access to and use of the Site and the smooth running of the event it is organising.

The User's Personal Data will not be communicated or transferred to third parties for commercial or promotional purposes, except : 

Prior express agreement from the User or information 

Via the completion of an online form by the User, which is subject to their prior and express agreement by means of a corresponding clickable button accessible when they are invited to provide Personal Data. 

If the User no longer wishes to receive them, they can unsubscribe at any time by sending a request to the Data Controller:

In certain cases, the Data Controller may communicate the User's Personal Data to any administrative or judicial authority that so requests, in accordance with current legislation.

The information communicated may be transferred abroad for the purpose of fulfilling the contractual obligations to which the Data Controller is subject.

ARTICLE 7 - RETENTION PERIOD FOR PERSONAL DATA

The Data Controller will only keep the User's Personal Data for a limited period, determined according to the nature of the data in question and the processing concerned.

On this basis, the User's Personal Data will be kept for the following periods:

Identification data: 36 months from the last connection 

Prospective customers: 12 months from the last activity on the Site.

In general, Personal Data is collected for a limited period of 3 years after the closure of the User's file. 

Once these periods have elapsed, some of the Personal Data in question may be archived for the purposes of accounting management and the management of disputes or requisitions, for a period which may not exceed the legal requirements in these matters.

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